Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Northwich | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Northwich is a GPhC-registered online pharmacy weight loss clinic serving patients in Northwich and across the UK. We act as the data controller responsible for your personal information. Our GPhC registration number is 9012511.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of personal data:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, weight, BMI, current medications, and conditions relevant to weight loss treatment
• Payment data: Billing information processed securely through third-party payment providers
• Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We collect and process your personal data for the following purposes:

• To assess your suitability for weight loss treatment through our online consultation process
• To enable our pharmacist to review and approve your prescription safely
• To dispense and deliver your medication — typically within 1 working day of pharmacist approval
• To maintain accurate medical records as required by pharmacy regulations
• To communicate with you regarding your order, treatment, or account
• To comply with our legal and regulatory obligations as a GPhC-registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and where health data is involved, the provision of healthcare treatment.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To monitor website performance and visitor behaviour in an anonymised form
• Functional cookies: To remember your preferences and improve usability

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

• Secure payment processors for handling transactions
• Delivery and courier services to fulfil your order
• IT and software providers who support our systems under strict data processing agreements
• Regulatory authorities, such as the GPhC or NHS, where we are legally required to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidance. After this period, your data is securely deleted or anonymised.

Your Privacy Rights

Under UK data protection law, you have rights regarding your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, request deletion of your data where it is no longer necessary, or object to certain types of processing. You may also request that we restrict how we use your data in specific circumstances.

To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours. If you are dissatisfied with how we handle your data, you have the right to raise a concern with the relevant data protection authority.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.